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Remote Assist
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Solution Center Remote Assist
With this tool a member of the Solution Center can view your home PC and share control
of your mouse and keyboard. This will aid the analyst in diagnosing and resolving the
problem at hand.

Next Steps:

1: Please type the unique connection code (provided to you by the analyst) into the text
box below.

2: You will be prompted to download a small plug-in.

3: Your desktop will then be visible to the analyst; with your permission the analyst can
take control of your keyboard and mouse.

4: You may end this session at any time.

Type the unique connection code provided to you by the analyst and click the button to proceed.
 
If you need assistance, contact the IT Solution Center at (914)765-3082.
 
 
 
 
 
 
   
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